Keeping Your Account Safe: Spotting Scam Emails

This guide helps you figure out if an email claiming to be from DreamIT Host is real or a scam trying to trick you. We’ve seen an increase in phishing emails, and we want to help safeguard your accounts through staying vigilant and aware of what to look for.

 

We Care About Your Safety

Here at DreamIT Host, keeping your account safe is super important to us. Scammers often send fake emails (called 'phishing') hoping you'll click bad links or give away your passwords or bank details. Knowing what to look for is your best defence!

 

Super Important: Our Official Email Addresses

This is the main thing to remember:

  • Legitimate emails from DreamIT Host will come from addresses ending in:
    • @dreamithost.com.au
    • @hosting-cloud.net
    • @ispapi.net
    • @name-controls.com
  • If you get emails saying they're from us but the address ends in anything other than what is listed above, know that they are not directly from DreamIT Host**.**
    • Please exercise caution when dealing with these types of emails.
Here’s an example of our legitimate emails from DreamIT Host and trusted DreamIT Host Partners.

08e08c81f28ed11127a91aed71130e20082140ff825a147897a2e6b9ce24970dd40de2c306511176?t=336531cb6366a49f7d89b63377d76a2a

52eea5d3f18931f2cbbb793c218aa8e3ff9968b771f6f608bdd66fc8e864a55cf874515bb79b49de?t=f7fa1970aab72048fa62f071ca60e308

1112e29cebdb43276ff1e9cd7abfabbb527a6cbc8e03b2d09b53af347bc487a58310a456eb02cf73?t=ed3813b6de02ffabf8b01bfb9509799a
872bb06a1850226cba78ee2188be664354e3599e16b1176969d09e9b66a0a83ed514c973ab6af3fc?t=0bd628396ae4f0f0d0f4fe5721070ae3
Tips to Easily Spot a Scam/Phishing Email

Even if the email looks right, scammers can be sneaky. Always check for these warning signs:

  1. Check the From Address:
    • What to do: Don't just look at the name they use (like "DreamIT Host Support"). Look closely at the actual email address it came from. Is it coming from an official DreamIT Host address or a trusted partner? Scammers will often utilise similar looking domain names to deceive end-users.
  2. Watch Out for Urgent Warnings or Threats:
    • What to do: Be suspicious if the email creates a sense of urgency, such as you MUST act NOW, threatens to close your account, mentions a security problem, or says your service will stop unless you click a link straight away.
    • Example: "Urgent! Verify your details in 24 hours or your account will be shut down!"
  3. Be cautious of providing personal information:
    • What to do: Logging into the MyDreamIT Portal and making updates to personal details including payment details is the best way to maintain your account through a secure platform. Avoid providing any payment details via email, especially if you suspect it’s a potential scam. You can always check with our support team if you’re ever unsure.
    • Warning: Don't ever type your login or bank details on a page you got to by clicking an email link unless you're 100% sure it's legit. Always check the URL before you log in to ensure it’s legitimate.
  4. Hover Over Links Before Clicking:
    • What to do: Put your mouse pointer over any link in the email but don't click it. Look at the bottom corner of your screen – it should show you the real website address the link goes to.
    • Check: Does the website address look weird? Does it go somewhere that isn't dreamithost.com.au or my.dreamithost.com.au for logging in or checking your account? If the link says dreamithost.com.au but the address that pops up when you hover is different, it's a scam.
  5. Think Twice About Unexpected Attachments:
    • What to do: Be very careful opening attachments you didn't ask for, especially files ending in .zip, .exe, or even .pdf or .doc. They can hide nasty viruses.
    • Tip: We usually send invoices as PDF files, but if anything seems odd, contact our support team before opening it.
  6. Look at the Greeting:
    • What to do: Emails starting with vague greetings like "Dear Customer," or "Hello User," can sometimes be scams. We often address our clients by their name.
  7. Check for Bad Spelling and Grammar:
    • What to do: Everyone makes typos sometimes, but scam emails often have lots of spelling mistakes, weird sentences, or just sound wrong.
  8. Trust Your Gut:
    • What to do: If an email just feels weird, suspicious, or too good to be true (like offering a huge discount if you click a strange link right now), it probably is a scam.
    • If you ever feel uncertain about an email from DreamIT Host, you can always reach out to our team to verify the email's legitimacy. You can raise a ticket to our team directly from within your DreamIT Host account and provide our team with a screenshot/copy of the email so that our team can review
What To Do If You Think an Email is a Scam:
  • DON'T click any links in it.
  • DON'T open any attachments.
  • DON'T reply to the sender.
  • DO mark it as Spam or Junk in your email program.
  • DO forward the dodgy email as an attachment to our support team at report@dreamithost.com.au so we can check it out.
  • DO delete the scam email.
What do I do if I receive a phishing email?

The best thing to do is mark the email as spam in your email client and then ignore the email - better yet, delete it to avoid chances of clicking any phishing links. If you are worried about having an unpaid bill, we suggest you open up a web browser, go to https://dreamithost.com.au and click on login in the top right-hand corner. Once you are in MyDreamIT Portal to review your invoices and ensure your payments are up to date.

I logged into the phishing website / clicked on the phishing link

If you have clicked on the link and logged in, you will need to change your MyDreamIT password immediately to ensure scammers do not take control of your account. This can be done by heading to: https://my.dreamithost.com.au/ and click on ‘Forgot Your Password?’

 

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I entered payment details / credit card details

Immediately contact your bank to report any potential unauthorised transactions and organise a replacement card.

 
What further steps can I take to protect myself?

Contact our support team right away and let us know what happened. You can reach out to our team by heading to: https://my.dreamithost.com.au/submitticket.php

Alternatively, if it’s safe to do so - you can report the URL you found to Google

  1. Please take caution in doing this to avoid clicking on the URL again, if unsure, our team can do this for you.
  2. You can report this Google by heading to: https://safebrowsing.google.com/safebrowsing/report_phish/
Stay Alert!

By checking the sender's address and watching for these signs, you can keep yourself much safer from scams. If you're ever unsure about an email, it's always best to contact DreamIT Host support directly through our official website.

 

Here’s an example of a scam email:

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  1. Notice the sending email address is from a non-official address.
  2. The email doesn't have your name specifically
  3. The URL is a non-official website
  4. ‘dreamithost’ is spelled incorrectly; scam emails often have lots of spelling mistakes, weird sentences, or just sound wrong. We try our best to make sure we spell and capitalise our own business name correctly.

 

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