Server Outage RESOLVED Resolved
Priority - Low Affecting Server - web15 (Legacy OVH - Sydney)

Update 4: Thank you for your patience during this outage. We're glad to advise that the server is now stable and operational. Thank you again for your patience, we understand that you may have been frustrated, however, I can assure you that Abs and I have been working on this for non-stop for the past 38 hours without sleep. We're currently going through tickets and will be issuing an incident report soon after. - Jamie & Abs

 

Update 3: Our team has been working on rebuilding a new server in Melbourne, which is the same location as the backup server, this will ensure a faster restoration time. This will mean that the IP address will need to be changed, customers using our nameservers will not need to make any changes

We're still waiting for our upstream carrier to complete their works, however in the event they take longer than expected, which appears to be the case, we'll move ahead with our plan. We have had concerns about this upstream carrier and was progressively moving customers away from their network due to issues like this over the past 12 months, however, due to COVID, we've delayed those migrations.

Please understand that we're working as hard as we can get your services back online, we apologise for the inconvenience and will provide further updates as soon as possible. Jamie & Abs.

 

Update 2: Our upstream carrier has had difficulties resolving this network-related outage. We're currently attempting all escalation methods to restore connectivity. We're genuinely apologetic to you for this outage.

We'll be organising credits and rebates for applicable customers and we'll send out a report detailing this incident.

As soon as we have further updates, we'll reach out. - Jamie & Abs from DreamIT

 

Update: We have been advised by our upstream provider that a final resolution is due to be completed at 6pm AEST.

We understand that this may have resulted in unacceptable downtime, we sincerely apologise and will be providing an impact report as soon as possible.

 

Please be advised, we're still working on an issue related to our upstream provider in regards to how your service is delivered.

We are working closely with our upstream provider to resolve services. At this stage, we do not have an estimated time of resolution.

Our backup mail servers have been operating correctly and will deliver all queued emails after the outage.

We apologise for any inconvenience and will provide updates as soon as possible.

Regarding recent outage. Resolved
Priority - Critical Affecting Server - web05 (Legacy OVH - Sydney)

We apologise for the recent outage starting May 9th 2019 23:02 AEST. 

Our team identified an issue with the underlying kernel platform which prevented the operating system to function correctly. We restored a previous kernel and managed to boot the server up successfully.

We apologise for any inconvenience occurred.

Our team will continuously monitor this server to ensure stability.

At this point of time, the backup email servers and DNS servers have been functioning correctly and have already begun redelivering any missed emails during the outage.

There has been no loss or corruption of data.

Regards,

DreamIT Host Network Operations

Kernal Issue Resolved
Priority - Critical Affecting Server - web05 (Legacy OVH - Sydney)

Hi there,

Please be advised there was an issue with Kernel Care on Web5 which caused the server to shut down temporarily.

We've restarted the server, confirmed that services are now coming back online and are currently monitoring this server.

We apologise for any inconvenience.

Regards,

DreamIT Host

Unscheduled Emergency Restart Resolved
Priority - Critical Affecting Server - web01 (Legacy RansomIT - Sydney)

Hi there,

Please be advised we will be performing an emergency server restart to troubleshoot our backup software.

You will have a short outage during this process.

Our backup mail servers are currently active and will collect any emails during this period.

If you have any questions, please let us know.

We apologise for any inconvenience.

Regards,

DreamIT Host

Scheduled Outage: Email1 Server Upgrade Resolved
Priority - Medium Affecting Server - email1.hosting-servers.com.au (Legacy RansomIT - Sydney)

Edit: 11:04 pm AEST - Maintenance is now starting. Email1 will be shut down momentarily.

Edit 2: 12:07 am AEST - Maintenance is now finished. Email delivery has now been resumed. We're currently monitoring this server, if you have any issues, please contact our support team.

Please be advised that a physical server upgrade will be performed on the 2nd of December 2018 Sunday 11 pm AEST (Melbourne time).

You will experience an interruption between 30 to 60 minutes.

Our backup mail relays will be operational and will capture and hold emails for that time period. We expect delayed email sending and receiving during this time period.

We apologise for the inconvenience.

Please advise our team if you have any questions.